If your customer continues to claim the transaction was not authorized, but you have proof that it was properly authorized, you will need to sue your customer in Small Claims Court to collect.If this action is taken,please contact Vericheck. Unfortunately, there is no dispute resolution available to you within the ACH Network. If you need to debit the same bank account, instruct your customer to call the bank and remove the block on transactions. You can ask the customer for a different form of payment, or ask to debit a different bank account. Any additional transactions you attempt to process against this account will also be returned unless your customer specifically instructs his bank to accept them.Ĭontact your customer and resolve any issues that caused the transaction to be disputed. Submit a NEW payment using the corrected bank account number.Īccount number structure not valid: entry may fail check digit validation or may contain incorrect number of digits. Obtain the correct bank account number.(You can request a copy of a voided check so that you can verify.) The entry may fail the check digit validation or may contain an incorrect number of digits. The account number structure is not valid. If this information does not exactly match what you initially entered, make changes and submit a NEW payment. (You can request a copy of a voided check so that you can verify.) The account number structure is valid and it passes the check digit validation, but the account number does not correspond to the individual identified in the entry, or the account number designated is not an open account.Ĭontact your customer and confirm the Routing Number, Bank Account Number and the exact name on the bank account.
If you have not yet shipped the goods or provided the services covered by the payment, you may want to wait to do so until you have confirmation of a settled payment. You can try the transaction again (you will need to re-enter it as a new transaction) up to two times within 30 days of the original authorization date.Ī previously active account has been closed by action of the customer or the RDFI.Ĭontact your customer for a different bank account, or for another form of payment. The available and/or cash reserve balance is not sufficient to cover the dollar value of the debit entry.
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